case-study

User experience audit for online education

Bath University Digital
case-summary
Challenge

Bath University was evaluating the usability of its website in the UK.The team worked alongside a UX Partner in the UK to conduct usability testing for the University site. The site had a deep drill-down navigation structure with numerous cross referencing to other internal university web pages. The challenge was in simplifying the navigation structure and redefining the information architecture.

Solution

The team followed the expert review approach to have an expert perform the review against the well established usability heuristics. After the first pass from the usability expert, a second expert did a walk through to strengthen the inspection output. Being content intensive, recommendations included content optimization. Special attention was given to the graphic user interface, and design to enhance the experience as well as the cognitive effectiveness. The delivery was a usability report which defined both usability issues and design recommendations.

Industry Education
Scope
  • User Research
  • Expert Review/Audit
  • Usability and Design Report

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