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case-study

Designing a seamless experience for an enterprise product

Ramco Digital

Ramco Systems is part of the USD 1 Billion diversified conglomerate, the Ramco Group of companies.a fast growing enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software. The company provides ERP solutions for large corporations across functions such as payroll, supply chain, production, etc. The team worked to review a complex ERP system of over 700 screens, and redesign the system for usability. Eventually, the re-design would be expected to enable efficiency for key business processing functions, through a heightened user experience.

Usability approach for a complex system redesign.

The team saw the complex redesign as a series of intermediate sprints that could be conducted across the entire PDLC (product development life cycle). The first of which was a 3 month exercise to address a set of “Super-Scenarios”. Super scenarios are top use case scenarios/screens that usually represent around 80% of the ERP product. During this time, it was also be important to focus on a few critical functional modules with a view towards completing a user experience rehaul. The team also worked with a set of usability guidelines that would be used throughout the approach ensuring a gold standard of implementation on usability design.

Industry Services
Scope
  • Research
  • Strategy
  • Design
From user research to user experience

The first step was to conduct user research that would help outline areas of improvement across user personas and roles, for specific use case scenarios. Detailed user scenarios were built with conceptual business model outlines. These scenarios were then prototyped through low fidelity, iterative sprint cycles of prototyping and user testing, helping build rigour into the solution through user feedback. Persona’s were generated during the process to outline specific user types and their requirements from such a system. Specifically, the ERP system was redesigned to work for “Power User” persona’s. The business processing function staff were usually experts in the knowledge of operating such ERP systems. ERP systems generally are learning based, ensuring learning by repetition, and in that sense the Power Users were the dominant persona and expert users in their own right. Such users were exposed and mature, and also experimental by behaviour. Given this behaviour, the platform was design to reflect the same nature of experimentation and flexibility.

project

Eventually, quick paper prototypes moved to wireframes that were translated into interface design.Interaction design principles addressed user insights to help re-imagine a new user experience for the complex ERP system

Solution

The redesign was built around the key principles of safe exploration, habituation, and spatial memory. Specifically, the redesign effort focused around addressing information architecture, taxonomy, visual design and interaction aspects. The recommended solution was extensive and delivered across scope, functional and interface level usability to deliver an exceptional user experience.

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